Billing and Refund Policy

1. Current status

The Service is free unless and until the pricing page shows a fee. While it is free, the Service asks for no payment method.

We give existing free users 30 days’ email notice before any charge. This policy then applies. Live billing is off today.

2. Fees

• Fees are those shown on the pricing page when you buy.
• A paid subscription bills per month for each verified production Walmart Marketplace connection in your workspace, with a minimum of one.
• Sandbox connections are free. Claude, Codex and other AI clients cost nothing extra.
• An agency pays for each production Walmart Marketplace account that it connects.
• We offer no trials.
• We give 30 days’ email notice before we change a fee on an existing subscription.
• Walmart may charge separately for shipping, fulfillment, and enrolled programs. Those charges are between you and Walmart.

3. How payment works

We take payment through Stripe. You enter payment details on Stripe’s pages. We do not receive your full card number.

The workspace owner starts a subscription and manages it. The Stripe customer portal lets the owner update the payment method, read invoices and cancel.

4. Adding and removing accounts

• Before a new production connection is verified, we raise the subscription quantity to cover it. Stripe adds the prorated amount to a later invoice.
• If that update fails, the connection is not verified and we charge nothing for it. Fix billing and connect again.
• After you disconnect a production connection, we lower the quantity, never below one. Stripe can record a prorated credit on a later invoice. A credit is not a refund.
• You cannot change the quantity in the Stripe customer portal. It follows your verified production connections.

5. Taxes and seller of record

Fees exclude tax unless checkout says otherwise. Checkout shows any tax before you pay. You pay any tax that applies.

Checkout shows who sells the subscription. If checkout says that the sale goes through Link, Stripe acts as the seller for that payment, and Stripe’s terms also apply to it.

6. Failed payments

• If a renewal payment fails, you keep access for up to 7 days from the first failed payment while Stripe retries it. The billing page, the account page and your AI client show “Payment overdue” with the end date.
• A retry that succeeds ends this period.
• Paid access ends on the first of these: 7 days pass, or the subscription becomes unpaid or canceled.
• A failed first payment gives no grace period.
• After paid access ends, you can still read job status and use your account controls.

7. Cancellation

You can cancel at any time in the Stripe customer portal. Cancellation takes effect at the end of the paid period. You keep access until then, and we charge you nothing further.

8. Refunds

Fees are non-refundable except where the law requires a refund.

We give no refund for a partial period, for unused time, for an outage at Walmart or at the Service, or for a change that Walmart rejected or that did not produce a result you wanted.

If we do issue a refund, it does not cancel your subscription.

9. Deleting your account

You must close billing before you delete an account with a subscription. Closing cancels the subscription at once. It issues no refund. Stripe keeps its transaction history.

10. Contact

onboard dot ai LLC (doing business as OnBreeze)

Email: team@getonbreeze.com

Contact page: Talk to the team